Return Policy

Return & Refund Policy

Effective Date: September 4, 2026

At Gracefully Crowned, we want you to feel confident about every purchase. If there is a problem with your merchandise, please contact us within 30 days of delivery so we can make it right.

Return Eligibility

Merchandise may be returned within 30 days of the confirmed delivery date if it:

  • Arrived damaged or defective;

  • Contains a printing or manufacturing error;

  • Is materially different from its product description; or

  • Is not the item or size listed in your order confirmation.

Unless the item arrived damaged or defective, returned merchandise must be unworn, unwashed, unused, and in its original condition.

Items showing signs of wear, washing, alterations, stains, odors, or damage occurring after delivery cannot be accepted. Proof of purchase, such as your order number or receipt, is required.

How to Report a Problem

Email us at info@gracefullycrowned.com within 30 days of receiving your order. Please include:

  • Your full name;

  • Your order number;

  • A description of the problem; and

  • Clear photographs of the merchandise and the problem, when applicable.

Please wait for return instructions before mailing your merchandise. Items returned without prior authorization may not be accepted.

Approved returns must be mailed to the return address provided by our customer-care team. This address may be different from the address shown on the original package.

Damaged, Defective, or Incorrect Merchandise

Please inspect your order as soon as it arrives. If your merchandise is damaged, defective, misprinted, or incorrect, notify us at info@gracefullycrowned.com within 30 days of delivery.

After the problem has been reviewed and verified, Gracefully Crowned may offer:

  • A replacement of the same item;

  • An exchange, when available; or

  • A refund to the original payment method.

When a return is required because of verified damage, a defect, a printing error, or an incorrect item, Gracefully Crowned will provide a prepaid return label or otherwise cover reasonable return-shipping costs.

Size and Fit

Please review the product description and size guide carefully before placing your order.

A preference concerning size, fit, color, or style is not considered a product defect when the merchandise received matches the order confirmation and product description.

We do not accept returns or exchanges solely because a customer selected the wrong size or changed their mind. This restriction does not apply when Gracefully Crowned sends the wrong item or size, the merchandise is defective, or applicable law provides otherwise.

Items That Cannot Be Returned

Unless damaged, defective, or incorrectly fulfilled, we cannot accept returns for:

  • Merchandise that has been worn, washed, used, stained, altered, or damaged after delivery;

  • Personalized or custom-made products;

  • Gift cards;

  • Items clearly marked “Final Sale” before purchase; or

  • Merchandise returned more than 30 days after delivery.

Exchanges

Approved exchanges are subject to product availability.

If an approved replacement is unavailable, we will issue a refund to the original payment method. Gracefully Crowned does not guarantee that the same design, color, or size will remain available.

Refunds

We will inspect approved returns after they are received and notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for Gracefully Crowned to process an approved refund. Your bank, credit-card company, or payment provider may require additional time to post the refund to your account.

When a return results from a verified Gracefully Crowned or fulfillment error, the refund will include the merchandise price, applicable sales tax, and standard outbound shipping charged for that item.

Premium or expedited shipping charges are refundable only when required by law or when the purchased shipping service was not provided as promised. Original shipping charges are otherwise nonrefundable.

Lost or Damaged Packages

If tracking information shows that your order was lost or damaged before delivery, please contact info@gracefullycrowned.com as soon as possible. We will review the shipment with the carrier and provide an appropriate replacement or refund when the claim is verified.

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Check the delivery area and surrounding property;

  2. Ask members of your household and nearby neighbors;

  3. Verify the shipping address on your order confirmation; and

  4. Contact the shipping carrier for additional delivery information.

Gracefully Crowned will assist with a carrier investigation when possible, but we cannot guarantee a replacement or refund for a package the carrier confirms was properly delivered to the address provided at checkout.

Order Cancellations

Orders may enter production shortly after they are placed. For this reason, we cannot guarantee that an order can be changed or canceled after it has been submitted.

To request a cancellation or correction, contact info@gracefullycrowned.com immediately. If production or fulfillment has already started, the order may no longer be eligible for cancellation.

Shipping Delays and Unshipped Orders

We ship orders within the timeframe stated during checkout or in your order confirmation.

If we cannot ship your order within the promised timeframe—or within the period required by applicable law—we will notify you and provide the option to accept the delay or cancel the affected order for a full refund.

If an order is canceled because it cannot be shipped, the refund will be issued to the original payment method. Store credit or a gift card will not be substituted for a legally required monetary refund unless the customer expressly chooses that option.

Consumer Rights

This policy does not limit any non-waivable rights or remedies available under applicable consumer-protection laws. If the laws governing your purchase provide greater protection than this policy, those laws will apply.

Contact Us

For questions, return requests, or assistance with an order, contact:

Gracefully Crowned
Email: info@gracefullycrowned.com
Website: www.gracefullycrowned.com

Please do not mail merchandise to an address on the original package unless our customer-care team confirms in writing that it is the correct return location.